Terms & Conditions

Terms and conditions

This site is owned and operated by Rica Mexicana Limited trading as Rica Mexicana (referred to as " “ricamexicana.com”, "us", or "our" herein). The customers are referred as you hereafter. This document sets out legal relationship between you and us. By using ricamexicana.com you agree to be legally bound by our terms mentioned below, which shall take effect immediately on your first use of ricamexicana.com. If you are not agreeable on our terms and to be legally bound by all them mentioned below, please do not access and /or use this website.

 

None of the material from the site may be reproduced, copied, republished, uploaded, posed, transmitted, or distributed in any means, except you download one copy of the materials on any single computer for your personal or non-commercial use provided you keep all copyright and other proprietary notices intact. Alteration of the materials or use of the materials for any other purpose is a violation of ricamexicana.com right and other proprietary intellectual property rights under Intellectual Property Act 2014 (IPA 2014). The use of any such material on any other web site or networked computer is strictly prohibited except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names belong to ricamexicana.com.   

ricamexicana.com may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by ricamexicana.com.

Your continued use of ricamexicana.com after changes are posted means you agree to be legally bound by these terms as updated and amended. 

If you download any software from this, or any accompanying site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are non-exclusively certified to you by ricamexicana.com.

ricamexicana.com does not transfer title of the Software to you.  ricamexicana.com retains full and complete title to the Software, and all intellectual property rights therein. You may not sell, restructure, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form. 

All claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of this site and any and all other ricamexicana.com site(s), shall be submitted exclusively to the jurisdiction of the Courts of England and Wales and English law shall apply.

ricamexicana.com also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.

ricamexicana.com may use anything you transmit or post for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting.

Liability

Under no circumstances, including, but not limited to, negligence, shall ricamexicana.com be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if ricamexicana.com or a ricamexicana.com authorized representative has been advised of the possibility of such damages. In no event shall ricamexicana.com have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.

Disclaimer

ricamexicana.com shall not be liable for any damages or injury resulting from your access to, or inability to access, this site, or your reliance on any information provided at this site. without limiting the foregoing, everything on the site is provided to you "as is" without warrantee of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. ricamexicana.com does not permit that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. ricamexicana.com does not guarantee or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. you (and not ricamexicana.com) assume the entire cost of all necessary servicing, repair, or correction. applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Online Ordering

We reserve the right to refuse your offer should it be necessary.

Payment

ricamexicana.com accepts the following forms of payment for online ordering:

Debit / Credit / Charge cards: Visa, Visa Electron, V Pay, Mastercard, Maestro, American Express, UnionPay, JCB, Bancontact, DEAL, Apple Pay, Google Pay, Pay are accepted.

In the event of ricamexicana.com needing to issue a refund we will endeavour to credit your account within 21 working days.

The owner of the card used to make payment must present this card on receiving the order.

Card payments are secure.

ricamexicana.com do not accept cheques, Diners Club or other means of payment other than those detailed above.

Product

Although every care is taken, some products may contain nuts and allergic ingredient. Please see our allergy advice in the body of the food Menu card and our website.

Promotions and Discounts

When submitting your order details, you may wish to offer to purchase the items specified in conjunction with a particular offer or promotion. To take advantage of this facility you will need to enter the appropriate promo code with your order details. These codes are presented on our menu / website and other items of promotional literature from time to time.

Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability. We reserve the right to refuse or withdraw any ricamexicana.com promotion or discount at any time / Delivery Times.

Our aim is to meet a delivery window for our customers, agreed at the time of placing the order. Whilst we will do our utmost to meet this delivery time unfortunately there may be factors beyond our control that prevent us from meeting the time slot.

We shall have no liability whatsoever for any delay or failure to deliver to you where such delay or failure is caused by a circumstance beyond our reasonable control. Such circumstances include, but are not limited to; • Unforeseen Traffic Delays • Accidents Causing Delays on the Service Route • Severe Weather Conditions.

Your Order Confirmation

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the booking on your behalf, you agree that such person acted as your agent.

Amendments to Orders

Amendments to the order or delivery time can be made no later than 1 hour prior to the start of the delivery window booked. Amendments to the content of your order can be made up to 1 Hour before the delivery window begins.

Amendments to the order must be made by phoning the restaurant you have placed the order at and quoting your order number. Your initial payment will be cancelled, and a new payment will be raised.

The delivery time slot may be altered up to 1 hour before the start of your order window. The order can only be changed to a new time slot if it is available.

Cancellations

Orders may be cancelled in full up to 1 hour before the start of the delivery window selected. We will endeavour to issue a refund to your debit / credit card account within 21 working days.

Cancellations within less than 1 hour of the start of the delivery window will be charged in full.

Customer Responsibilities

While booking order by using ricamexicana.com you must carefully check the details in the "Place Order" screen of the ricamexicana.com website. Once you have pressed the "Place Order" button an Order Confirmation with confirmation number will be displayed.

It is your responsibility to enter the correct delivery address in full to enable the driver to locate the correct property for delivery. Failure to deliver due to incorrect address details will be charged in full.

You must ensure that delivery can be made to the address during the selected window. If we are unable to make delivery at the given address in the selected time slot, then we will consider the order cancelled at full cost. No rescheduling of time will be permitted.

In the case of addresses that are irregular or difficult to locate, it is the responsibility of the customer to clearly mark special delivery instructions in the box required. Failure to do so may result in a delayed delivery, or the order being cancelled by ricamexicana.com


REFUND / RETURN POLICY

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy, please call our restaurant number. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with us. We do not accept return of delivered food unless there is any error from our side.

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a restaurant credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

 

Food Order Incomplete*

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a debit / credit card, cash refund or we will refund you with a restaurant credit.

Food Dissatisfaction*

We prepare our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty

Your Personal Data

You agree that personal data may be retained, used, and disclosed by us and our agents for the purpose of complying with our obligations under these Terms and Conditions for delivery including, but not limited to, administering your order and complying with any legal obligations.

Trademarks and Copyright

All contents included on this site are the property of Rica Mexicana limited trading as Rica Mexicana and protected by UK and European copyright laws.

The content and software on this site may be used as either or both an information and shopping resource. Any other use including reproduction, modification, distribution, transmission or republication of the content of this service is strictly prohibited. Amendments and Waivers to these terms and conditions.

None of our employees, agents, or representatives, has authority to alter, modify or waive any provision of these Conditions of order.